EXCHANGE, RETURN & REFUND POLICY

CLIENT CARE

Exchange, Return & Refund Policy

We want you to love your Roderico Giuliani piece as much as we do. If something isn't right, here is how it works.

Returns are available only where a product has a manufacturing defect or arrives damaged. If you have changed your mind or would like a different piece, an exchange is available instead.

EXCHANGES

If you are not happy with your purchase, you may exchange it for another product of equal or greater value within 7 days of receiving it. You pay only the difference in price, if any.

The product must be in its original, unworn, unused and undamaged condition, with all original packaging, tags and protective stickers intact.

To request an exchange, complete the Exchange Request Form.

Exchanges are not valid on sale offers.

RETURNS

A product may be returned within 7 days of receipt where it has a manufacturing defect or has arrived damaged. Returns are not available for change of mind — please request an exchange instead.

The product must be in its original condition, with all original packaging, tags and protective stickers intact. To request a return, complete the Return Request Form.

  • Once your request is approved, our courier partner will collect the product from your address. Please be ready to hand it over, or the request will be cancelled.
  • If your pincode is not serviced by our courier partner, you may ship the product to us at your own expense and we will credit ₹149 as store credit.
  • Once received, the product is inspected. Where the defect or damage is confirmed, your refund is processed.

Refunds may take 5–7 days to appear in your account, depending on your payment method.

CANCELLATIONS

If we are able to cancel your order before dispatch, we will refund any amount paid. Refunds may take 5–7 days to appear in your account, depending on your payment method.

To request a cancellation, complete the Order Cancellation Request Form.

AFTER 7 DAYS

Every piece carries a 12-month warranty against manufacturing defects. If a fault appears after the 7-day window, submit the Repair & Warranty Claim Form. Full terms are on our Repairs & Warranty page.

For any question about an order, please contact us and we will help.