REPAIRS & WARRANTY

CLIENT CARE

Repairs & Warranty

REQUESTING A REPAIR

To request a repair or service, complete the Repair & Warranty Claim Form.

  • Once your request is approved, our courier partner will collect the product from your address. Please be ready to hand it over, or the request will be cancelled.
  • If your pincode is not serviced by our courier partner, you may ship the product to us at your own expense and we will credit ₹149 as store credit.
  • If the repair is covered under warranty, it is carried out free of charge and we bear courier charges both ways.
  • If the repair is not covered under warranty, courier charges are payable by you in addition to the repair estimate.

Please do not send your original packaging — it will not be returned. We recommend insuring your parcel and protecting the piece adequately during shipment. Roderico Giuliani is not responsible for products lost or damaged in transit.

Repair prices not covered under warranty are subject to change.

WATCH WARRANTY — 12 MONTHS

Your watch is warranted for 12 months from the original date of purchase against materials and manufacturing defects. A copy of the original invoice is required as proof of purchase. The warranty covers the movement, hands and dial only.

Covered components will be repaired, or the watch replaced, free of component and labour charges if proven defective in material or workmanship under normal use. In case of replacement we cannot guarantee the same model; if unavailable, a watch of equal value and similar style will be supplied.

The warranty is void where the watch has been damaged by accident, negligence by persons other than authorised sales or service agents, unauthorised service, or factors not arising from defects in materials and workmanship. It is also void if the serial number, date codes or other tracking marks have been removed, altered or obliterated.

SUNGLASSES WARRANTY — 12 MONTHS

Your sunglasses are warranted for 12 months from the original date of purchase against materials and manufacturing defects. A copy of the original invoice is required as proof of purchase. Components will be repaired, or the sunglasses replaced, free of component and labour charges if proven defective under normal use. In case of replacement we cannot guarantee the same model.

This warranty does not cover:

  • Scratches or pit marks on the lens or frame.
  • Damage from improper handling, lack of care, accidents, normal wear and tear, or ageing.
  • Improper use or storage inconsistent with the guidelines supplied with your sunglasses.
  • Damage caused by chemicals such as hair spray, cologne or alcohol.
  • Products not purchased from an authorised retailer.

COMMON QUESTIONS

How often should my watch be serviced?

Roderico Giuliani watches use Japanese quartz movements, so routine servicing is not required. Simply replace the battery when it runs out — typically every few years.

Can I wear my watch while swimming or diving?

Your watch is splash-proof but not designed for swimming or diving. Wearing it in a pool may void the warranty.

How do I arrange a repair outside the warranty period?

Use the same Repair & Warranty Claim Form. Pick-up charges vary by location and are payable by you, in addition to the repair estimate.